Analytics Events

DIVA Events

Here, all the available events tracked in DIVA's player are listed. If the platform is not mentioned, the event is available across all supported platforms.

360 player

Event Name	Description	Interactive	EventArguments	Platforms
video360_close	Every time the 360 overlay disappears	False
video360_close_click	Every time a user selects the close button	True
video360_list_click	Every time a user selects a video from a list	True	selected_video_id
video360_list_close	Every time the 360 list overlay disappears	False
video360_list_open	Every time the 360 list overlay appears	False
video360_open	Every time the 360 overlay appears	False
video360_vr_button_click	Every time a user selects the VR/cardboard button	True
video360_vr_button_close_click	Every time a user selects the close VR/cardboard button	True
video360_vr_disable	Every time a user exits VR mode from the 360 module	False
video360_vr_enable	Every time a user enters VR mode from the 360 module	False

Advertising

Event Name	Description	Interactive	EventArguments	Platforms
ad_manual_stop	When the AD is stopped by a user via the back button	False	ad_type
ad_pause_click	When a user selects the controls to pause an AD	True	ad_type
ad_play_click	When a user selects the controls to play a paused AD	True	ad_type
ad_single_click	When a user selects an AD	True	ad_type
ad_single_fail	Every time an AD fails playback	False	ad_type, error_code, error_description
ad_single_mute	When an AD is muted	False	ad_type
ad_single_pause	Every time an AD is paused	False	ad_type
ad_single_resume	When an AD resumes playback	False	ad_type
ad_single_skip	Every time an AD is skipped by a user	False	ad_type
ad_single_start	Every time an AD starts	False	ad_type
ad_single_stop	When an AD stops	False	ad_type
ad_start	When a train of ADs start	False	ad_type
ad_stop	When a train of ADs stop	False	ad_type

Alert

note

These events are NOT available for

Event Name	Description	Interactive	EventArguments	Platforms
alert_click	Every time a user selects an alert to open a video	True	selected_video_id, alert_type
alert_close	Every time an alert is closed (automatically or by user)	False	selected_video_id, alert_type
alert_close_click	Every time a user selects the close button	True	selected_video_id, alert_type
alert_open	Every time an alert is displayed	False	selected_video_id, alert_type
alternate_timeline_arrow_navigation	Every time a user selects arrows to navigate through the Alternate Timeline	True
alternate_timeline_close	Every time the Alternate Timeline is closed (automatically or by user)	False	section_time_spent
alternate_timeline_item_click	Every time a user selects an Alternate Timeline item	True	playbyplay_type
alternate_timeline_open	Every time the Alternate Timeline is displayed	False
alternate_timeline_swipe_navigation	Every time a user swipes to navigate through the Alternate Timeline	True
alternate_timeline_tooltip_click	Every time a user selects a tooltip in order to seek	True	playbyplay_type, playbyplay_time
alternate_timeline_tooltip_open	Every time a user hovers over a play by play icon (event marker) and the tooltip appears	False	playbyplay_type, playbyplay_time
alternate_timeline_tooltip_see_all_click	Every time a user selects a tooltip 'See all highlights' link to open the Alternate Timeline at that specific time	True	playbyplay_type, playbyplay_time
back_notification_click	Every time a user selects a back notification alert to jump back to the original video	True	selected_video_id
back_notification_close	Every time a back notification alert is closed (automatically or by user)	False	selected_video_id
back_notification_close_click	Every time a user selects the close button	True	selected_video_id
back_notification_open	Every time a back notification alert is displayed	False	selected_video_id

Alternate Timeline

note

These events are NOT available for

Event Name	Description	Interactive	EventArguments	Platforms
alternate_timeline_arrow_navigation	Every time a user selects arrows to navigate through the Alternate Timeline	True
alternate_timeline_close	Every time the Alternate Timeline is closed (automatically or by user)	False	section_time_spent
alternate_timeline_item_click	Every time a user selects an Alternate Timeline item	True	playbyplay_type
alternate_timeline_open	Every time the Alternate Timeline is displayed	False
alternate_timeline_swipe_navigation	Every time a user swipes to navigate through the Alternate Timeline	True
alternate_timeline_tooltip_click	Every time a user selects a tooltip in order to seek	True	playbyplay_type, playbyplay_time
alternate_timeline_tooltip_open	Every time a user hovers over a play by play icon (event marker) and the tooltip appears	False	playbyplay_type, playbyplay_time
alternate_timeline_tooltip_see_all_click	Every time a user selects a tooltip 'See all highlights' link to open the Alternate Timeline at that specific time	True	playbyplay_type, playbyplay_time

Enhanced Timeline

Event Name	Description	Interactive	EventArguments	Platforms
enhanced_timeline_arrow_navigation	Every time a user navigates through the Event List (which is done by using left/right directional keys on remote control while Event List is in focus)	True
enhanced_timeline_item_click	Every time a user selects close on one of the Enhanced Timeline event markers	True		,
enhanced_timeline_list_close	Every time the event list of the Enhanced Timeline is closed	False		,
enhanced_timeline_list_close_click	Every time a user closes the event list of the Enhanced Timeline	True		,
enhanced_timeline_list_item_click	Every time a user selects close on one of the event list items	True		,
enhanced_timeline_list_open	Every time the event list of the Enhanced Timeline is opened	False		,

Audio Player

Event Name	Description	Interactive	EventArguments	Platforms
fullplayer_open	Every time the player enters full-player mode from mini player	False
fullplayer_close	Every time the player exits full-player mode	False
miniplayer_open	Event triggered whenever the the mini player has enabled	False
miniplayer_close	Event triggered when user closes the mini player by clicking the X icon	False
miniplayer_enter_click	Event triggered when user clicks on minimize button in fullplayer controls	True
fullplayer_enter_click	Event triggered when user clicks on expand button in miniplayer controls	True
controlbar_next	Event triggered when user clicks on next media item button in controls	True
controlbar_previous	Event triggered when user clicks on previous media item button in controls	True
player_close_click	Event triggered when user clicks on close button	True

Buttons

Event Name	Description	Interactive	EventArguments	Platforms
audiotrack_button_click	Small screens: Every time the user actions the "Audio" menu item inside the consolidated CC/AD menu, intended to expand/open the "Audio" sub-menu. TV platforms: Every time a user interacts with the Audio tracks button.	True		, , , , , ,
audiotrack_list_close	Every time the "Audio" submenu is closed/collapsed	False
audiotrack_list_open	Every time the "Audio" submenu is opened/expanded	False
audiotrack_selection	Every time a user applies a new audio track from the "Audio" submenu	True	audio_value, audio_display_name	, ,
ccat_menu_button_click	Every time the user actions the "Audio and Subtitles" on-screen button, while the "Audio and Subtitles" main menu or any of its submenus are not yet opened/visible	True		, ,
ccat_menu_close	Every time the "Audio and Subtitles" main menu closes, no matter if it was a result of user action or not	False		, ,
ccat_menu_open	Every time the "Audio and Subtitles" main menu is opened, as a result of user actioning the "Audio and Subtitles" on-screen button, or otherwise	False		, ,
closed_caption_button_click	Small screens: Every time the user actions the "Subtitles" menu item inside the consolidated CC/AD menu, intended to expand/open the "Audio" sub-menu TV platforms: Every time a user interacts with the Close Captions button.	True		, , , , , ,
closed_caption_list_close	Every time the "Subtitles" submenu is closed/collapse	False
closed_caption_list_open	Every time the "Subtitles" submenu is opened/expanded	False
closed_caption_selection	Every time a user applies a new subtitles/CC track from the "Subtitles" submenu	True	closed_caption_value, closed_caption_display_name	, ,
custom_button_click	Every time a user selects a custom button defined in a custom template	True	active, action	, ,
multiview_button_click	Every time a user selects the multiview button	True		, ,
pip_button_click	Every time a user selects the native PiP button	True		, ,
quality_button_click	Every time the user actions the "Quality" menu item inside the consolidated Settings menu, intended to expand/open the "Quality" sub-menu.	True
quality_list_close	Every time the "Quality" submenu is closed/collapsed	False
quality_list_open	Every time the "Quality" submenu is opened/expanded	False
quality_selection	Every time a user applies a new quality level from the "Quality" submenu	True	quality_value, quality_display_name
relevant_commentary_button_click	Every time a user selects the Relevant Commentary toggle button	True	active	, ,
settings_menu_button_click	Every time the user actions the "Settings" on-screen button, while the "Quality" main menu or any of its submenus are not yet opened/visible	True
settings_menu_close	Every time the "Settings" main menu closes, no matter if it was a result of user action or not	False
settings_menu_open	Every time the "Settings" main menu is opened, as a result of user actioning the "Settings" on-screen button, or otherwise	False

Chain play / Up Next

Event Name	Description	Interactive	EventArguments	Platforms
chainplay_active	Event triggered whenever the chainplay is activated (if upNext exists)	False
chainplay_next_click	Event triggered when user clicks on the chainplay tile	True
chainplay_autostart	Event triggered when the next video starts without any user interactions	False
autoplay_disabled	Event triggered when the autoplay is going to be disabled	False

Commentary

note

These events are NOT available for

Event Name	Description	Interactive	EventArguments	Platforms
commentary_click	Every time a user selects playbyplay (event marker)	True	playbyplay_type, playbyplay_time, overlay_id
commentary_close	Every time Commentary disappears	False	overlay_id, section_time_spent
commentary_open	Every time the Commentary displays	False	overlay_id, commentary_notification_items

Control bar

Event Name	Description	Interactive	EventArguments	Platforms
controlbar_alternate_timeline	Every time a user selects the Alternate Commentary button	True	controlbar_type	, ,
controlbar_chapter_list_click	Every time a user selects the Chapter List button	True	controlbar_type	, ,
controlbar_chapter_list_close	Every time the chapter list closes	False	controlbar_type	, ,
controlbar_chapter_list_item_click	Every time a user selects a chapter within the chapter list	True	controlbar_type, chapter_title, chapter_starttime, chapter_endtime	, ,
controlbar_chapter_list_open	Every time the chapter list opens	False	controlbar_type	, ,
controlbar_close	Every time the control bar disappears	False	controlbar_type	,
controlbar_commentary	Every time a user selects the Commentary button	True	controlbar_type	, ,
controlbar_collapse_click	Every time a user selects the Collapse button in multiview visualization mode	True	controlbar_type	Dismissed from v5.8
controlbar_fullscreen	Every time a user selects the full-screen button	True	controlbar_type	, ,
controlbar_go_live	Every time a user selects the Go Live button	True	controlbar_type
controlbar_mute	Every time a user selects the mute button	True	controlbar_type	, ,
controlbar_open	Every time the control bar appears	False	controlbar_type	,
controlbar_pause	Every time a user selects the pause button	True	controlbar_type
controlbar_play	Every time a user selects the play button	True	controlbar_type
controlbar_seek_back	Every time a user selects the seek back button	True	controlbar_type	, ,
controlbar_seek_click	Every time a user seeks by selecting the timeline	True	controlbar_type	, , , LG Magic remote
controlbar_seek_forward	Every time a user selects the seek forward button	True	controlbar_type	, ,
controlbar_unmute	Every time a user selects the unmute button	True	controlbar_type	, ,
controlbar_volume_change	Every time a user changes the volume	True	controlbar_type	, ,

Chromecast

note

These events are NOT available for

Event Name	Description	Interactive	EventArguments	Platforms
chromecast_background	Every time the app goes into the background	False		,
chromecast_click	Every time a user selects the Chromecast icon	True		,
chromecast_close	Every time a user exits Chromecast mode	False		,
chromecast_foreground	Every time the app goes in the foreground	False		,
chromecast_open	Every time a user enters Chromecast mode	False		,
ecommerce_notification_click	Every time a user selects an E-commerce notification action button	True	extId
ecommerce_notification_close	Every time a an E-commerce notification alert is closed (automatically, by a user or by selecting the action button)	False
ecommerce_notification_open	Every time an E-commerce notification alert is displayed	False

E-commerce

note

These events are NOT available for

Event Name	Description	Interactive	EventArguments	Platforms
ecommerce_icon_click	Every time a user selects an E-commerce shop icon	True
ecommerce_notification_click	Every time a user selects an E-commerce notification action button	True	extId
ecommerce_notification_close	Every time an E-commerce notification alert is closed (automatically, by a user or by selecting the action button)	False
ecommerce_notification_close_click	Every time a user selects an E-commerce notification alert close button	True
ecommerce_notification_open	Every time an E-commerce notification alert is displayed	False
entitlement_error	Every time an ENTITLEMENT error is raised by the video component. This is considered a special sub-type of video_error.	False	error_code, error_description	,
highlights_mode	Every time a user enters Highlights mode	False
ssai_error	Error generated in case of failure of the DAI manifest request	False	error_code, error_description
videometadata_error	Every time an error on VideoMetaData is raised	False

End Of Play

Event Name	Description	Interactive	EventArguments
endofplay_auto_videoplay	Event trigger whenever Diva automatically loads the next video from the EoP view. This applies to items in recommended video list or highlights list. It will be naturally followed up by the EoP close event.	False	videolist_type, overlay_id, videolist_item_video_id
endofplay_close	Event triggered whenever the EoP screen closes down (no longer showing on-screen), regardless of reason (e.g. new video initiated, replay used, user is in highlights mode, EoP screen manually closed by user, Diva app exited, etc...). It will be naturally followed up by the EoP close event.	False
endofplay_highlights_item_click	Every time a user actions a a HL card in HL list	True	videolist_item_video_id
endofplay_highlights_mode	Triggered when Diva enters the Highlights mode, regardless if triggered by user (actioning a HL card in HL list), or automatically as part of EoP screen. It will be always followed up by the EoP close event. This is a clone of the "highlights_mode" event, with just a different name to differentiate the place of origin.	True	highlights_type
endofplay_manual_replay	Event triggered when the "Replay" button, from within the EoP screen, is manually actioned by the end user. It will be naturally followed up by the EoP close event.	True
endofplay_menu_item_click	...	True	Android only
endofplay_open	Event triggered whenever the current time reaches the max duration (and so the video_end event has been tracked) and so the users get to the end of the playing video and the EoP view is presented.	False
endofplay_recommendation_other_click	Triggered when user selects (actions) a video from the recommendations video list. It will be always followed up by the EoP close event. This is a clone of the "recommendation_other_click" event, with just a different name to differentiate the place of origin.	True	videolist_type, overlay_id, videolist_item_video_id
endofplay_replay_click	Event triggered when the "Replay" button, from within the EoP screen, is manually actioned by the end user. It will be naturally followed up by the EoP close event.	True
endofplay_videolist_item_click	Every time a user actions a video list item/card, and therefore switching to the new video stream. It will be always followed up by the EoP close event. When a video in a video list is automatically played, then the "endofplay_auto_videoplay" event is applied instead. This is a clone of the "videolist_item_click" event, with just a different name to differentiate the place of origin. It will be naturally followed up by the EoP close event.	True	videolist_type, overlay_id, videolist_item_video_id
endofplay_videolist_item_focus	Every time navigational focus is moved from one video list item to another, by user. Default focus when video list opens is not accounted here. This is a clone of the "videolist_item_focus" event, with just a different name to differentiate the place of origin.	True	videolist_type, overlay_id, videolist_item_video_id

Errors

Event Name	Description	Interactive	EventArguments	Platforms
entitlement_error	Every time an ENTITLEMENT error is raised by the video component. This is considered a special sub-type of video_error.	False	error_code, error_description	,
ssai_error	Error generated in case of failure of the DAI manifest request	False	error_code, error_description
videometadata_error	Every time an error on VideoMetaData is raised	False

FPS

Event Name	Description	Interactive	EventArguments	Platforms
fps	Every time the video framerate changes.	False	framerate

Highlights

Event Name	Description	Interactive	EventArguments	Platforms
highlights_close_on_pip	Every time a user selects the Live PiP to close the Highlights mode and return to the live video	True
highlights_fullmatch_click	Every time a user selects the Full Match button	True
highlights_mode	Every time a user enters Highlights mode	False	highlights_type
highlights_next_click	Every time a user selects the next button	True
highlights_notification_click	Every time a user selects a Highlights notification alert to enter in Highlights mode	True
highlights_notification_close	Every time a Highlights notification alert is closed (automatically or by a user)	False
highlights_notification_open	Every time a Highlights notification alert is displayed	False

LiveLike

note

This event is NOT available for

Event Name	Description	Interactive	EventArguments	Platforms
influencer_chat_icon_click	Every time the icon of Influencer chat is selected	True

Menu

note

These events are NOT available for

Event Name	Description	Interactive	EventArguments	Platforms
menu_click	Every time a user selects the menu button	True
menu_close	Every time the menu disappears	False
menu_close_click	Every time a user selects on close menu button	True
menu_item_click	Every time a user selects the menu item button	True	overlay_id
menu_open	Every time the menu appears	False

Multiview

Property	Description	Interactive	EventArguments	Platforms
multiview_button_click	Every time a user selects the multiview button	True
multiview_videolist_open	Every time the multiview videolist is opened	False	videolist_type, overlay_id
multiview_videolist_close	Every time the multiview videolist is closed	False	videolist_type, overlay_id
multiview_videolist_close_click	Every time the user clicks on multiview videolist close button	True	videolist_type, overlay_id
videolist_item_add_multiview	Every time a user selects a videolist item to add to multiview	True	videolist_type, overlay_id, videolist_item_video_id
videolist_item_remove_multiview	Every time a user selects a videolist item to remove from multiview	True	videolist_type, overlay_id, videolist_item_video_id
multiview_exit_click	Every time a user clicks on the exit button in multiview mode	True
multiview_exit_confirm_click	Every time a user clicks on confirm exit multiview button	True
multiview_exit_cancel_click	Every time a user clicks on cancel exit multiview button	True
multiview_goalalert_open	Every time a user selects an alert notification and enters Side-by-Side view	False	alert_type
multiview_goalalert_close	Every time a user exits Side-by-Side view (goal alert)	False	alert_type, section_time_spent
multiview_open	Every time a user opens a new video in Side-by-Side view (multi-view)	False
multiview_close	Every time a user exits Side-by-Side view (mult-iview)	False	section_time_spent

Overlay

note

These events are NOT available for

Event Name	Description	Interactive	EventArguments	Platforms
overlay_close	When an overlay is closed (automatically or by a user)	False	overlay_id, overlay_template, overlay_mode
overlay_open	Every time an overlay is opened (automatically or by a user)	False	overlay_id, overlay_template, overlay_mode

PiP view

note

These events are NOT available for

Event Name	Description	Interactive	EventArguments	Platforms
pip_close_click	Every time a user selects to close PiP on relative PiP button	True	default arguments
pip_multiview_close	Every time the user exit from PiP view	False	section_time_spent
pip_multiview_open	Every time a user opens a new video in PiP view	False
pip_show_multiview_click	Every time a user selects to show (Side-by-side view) on relative PiP button	True	default arguments	Dismissed from version 5.8
pip_swap_videos_click	Every time a user selects to swap Side-by-side on relative PiP button	True	default arguments

Player

Event Name	Description	Interactive	EventArguments	Platforms
enter_fullscreen	Every time the player enters full-screen mode	False	default arguments
enter_zoommode	Every time the player enters zoom mode	True	default arguments
exit_fullscreen	Every time the player exits full-screen mode	False	default arguments
exit_zoommode	Every time the player exits zoom mode	True	default arguments
modalvideo_close	Every time a user closes DIVA modal mode	False	section_time_spent
modalvideo_close_click	Every time a user selects the close button in DIVA modal mode	True
modalvideo_open	Every time a user enters DIVA modal mode	False
player_open	Every time that a user enters DIVA	False	hdr_mode

Recommendations / Related

note

These events are NOT available for

Event Name	Description	Interactive	EventArguments	Platforms
recommendation_autoload	Every time DIVA automatically loads the next video	False	default arguments
recommendation_close	Every time the Recommendations panel is closed	False	default arguments
recommendation_next_click	Every time a user selects the current video 'Watch next' video link (under current video) in the Recommendations panel	True	default arguments
recommendation_other_click	Every time a user selects a video from the videolist in the Recommendations panel	True	default arguments
recommendation_replay_click	Every time a user selects the current video 'Watch again' button in the Recommendations panel	True	default arguments
recommendation_open	Every time the Recommendations panel is open	False	default arguments
autoplay_disabled	Event triggered when the autoplay is going to be disabled	False

Settings

Event Name	Description	Interactive	EventArguments	Platforms
settings_audio_selection	Every time a user selects the Audio panel to change Audio track	True	audio_value
settings_button_click	Every time the on-screen "Settings" button is actioned by user	True
settings_close	Every time a user selects the close button in DIVA modal mode	False	default arguments
settings_closed_caption_selection	Every time a user selects the Subtitles and Captioning panel to change/disable Subtitles and Captioning track	True	closed_caption_value
settings_hdr_disable_click	Every time a user disables HDR via the Settings panel	True
settings_hdr_enable_click	Every time a user enables HDR via the Settings panel	True
settings_open	Every time a user opens the Settings panel	False	default arguments
settings_wizard_click	Every time a user opens the Wizard button via the Settings panel	True		Dismissed since DIVA 5

Skip interval

Event Name	Description	Interactive	EventArguments	Platforms
skip_interval_button_click	When skip intro button is pressed	True
skip_interval_open	skip_interval_open	When skip intro button is shown	False
skip_interval_close	When skip intro button is hidden	False

SSAI

Event Name	Description	Interactive	EventArguments	Platforms
ssai_error	Error generated in case of failure of the DAI manifest request	False	error_code, error_description
ssaiBreakEnd	Every time the SSAI break ends	False
ssaiBreakStart	Every time the SSAI break starts	False
ssaiComplete	Every time the SSAI completes	False
ssaiFirstQuartile	Every time the SSAI reaches the first quartile	False
ssaiImpression	Every time the SSAI impression is triggered	False
ssaiMidpoint	Every time the SSAI reaches the midpoint	False
ssaiStart	Every time the SSAI starts	False
ssaiThirdQuartile	Every time the SSAI reaches the third quartile	False

Squeeze Back

Event Name	Description	Interactive	EventArguments	Platforms
squeezeback_enabled	Event triggered whenever the Squeezeback is > null	False
squeezeback_click	Event triggered when user clicks on Squeezed back player, to go full screen mode	True
squeezeback_disabled	Event triggered when the video ends without any interaction with the squeezeback	False

Start with two videos

note

This event is NOT available for

Event Name	Description	Interactive	EventArguments	Platforms
two_video_start	Every time the player starts with two videos	False	videoid2, diva_display_mode

Timeline markers

Event Name	Description	Interactive	EventArguments	Platforms
marker_click	Every time a user selects an event marker	True	marker_type, marker_time
marker_open	Every time the tooltip or event marker appears	False	marker_type, marker_time

Vertical video player

Event Name	Description	Interactive	EventArguments	Platforms
player_close_click	Every time a user selects the close button (X)	True
player_next_item_click	Every time a user navigates to the next video (from keyboard)	True
player_previous_item_click	Every time a user navigates to the previous video (from keyboard)	True
vertical_video_autoplay_next	Event triggered when the next video starts automatically	False
sharing_button_click	When the users click on the share button	True
endofplay_vertical_video_open	Event triggered whenever the current time reaches the last item of the Vertical Video list	False
endofplay_vertical_video_close	Event triggered whenever the Vertical Video EoP screen closes down (or navigates to the last item of the list)	False
endofplay_vertical_video_button_click	Every time a user selects the Vertical Video EoP button	True

Video

Event Name	Description	Interactive	EventArguments	Platforms
video_close	Every time a user closes a video	False	video_current_time, video_duration, video_current_bitrate, video_total_time_view, video_total_time_paused, video_total_time_on_video, video_max_time_reach, video_max_percentage_reach, video_current_status, video_protection
video_drm_error	Every time a DRM error is raised by the video component. This is considered a special sub-type of video_error.	False	error_code, error_description, video_current_time, video_duration, video_current_bitrate, video_total_time_view, video_total_time_paused, video_total_time_on_video, video_max_time_reach, video_max_percentage_reach, video_current_status, video_protection
video_end	Every time a video playback ends automatically after video load	False	video_current_time, video_duration, video_current_bitrate, video_total_time_view, video_total_time_paused, video_total_time_on_video, video_max_time_reach, video_max_percentage_reach, video_current_status, video_protection
video_error	Every time an error is raised by the video component	False	video_current_time, video_duration, video_current_bitrate, video_total_time_view, video_total_time_paused, video_total_time_on_video, video_max_time_reach, video_max_percentage_reach, video_current_status, video_protection
video_loopback	When player_mode is chromeless, loop is enabled and video is automatically restarted after video end	False	default arguments
video_milestone_25	When a VOD first passes 25% total playback	False	video_current_time, video_duration, video_current_bitrate, video_total_time_view, video_total_time_paused, video_total_time_on_video, video_max_time_reach, video_max_percentage_reach, video_current_status, video_protection
video_milestone_50	When a VOD first passes 50% total playback	False	video_current_time, video_duration, video_current_bitrate, video_total_time_view, video_total_time_paused, video_total_time_on_video, video_max_time_reach, video_max_percentage_reach, video_current_status, video_protection
video_milestone_75	When a VOD first passes 75% total playback	False	video_current_time, video_duration, video_current_bitrate, video_total_time_view, video_total_time_paused, video_total_time_on_video, video_max_time_reach, video_max_percentage_reach, video_current_status, video_protection
video_open	Every time an user opens a new video	False	video_protection
video_pause	Every time a pause action is called (automatically or by a user)	False	video_current_time, video_duration, video_current_bitrate, video_total_time_view, video_total_time_paused, video_total_time_on_video, video_max_time_reach, video_max_percentage_reach, video_current_status, video_protection
video_play	Every time a play action is called (automatically or by a user)	False	video_current_time, video_duration, video_current_bitrate, video_total_time_view, video_total_time_paused, video_total_time_on_video, video_max_time_reach, video_max_percentage_reach, video_current_status, video_protection
video_playback_info_event	Every time that the timer, configured with parameter videoAnalyticsEventFrequency, is raised	False	video_current_time, video_duration, video_current_bitrate, video_total_time_view, video_total_time_paused, video_total_time_on_video, video_max_time_reach, video_max_percentage_reach, video_current_status, video_protection
video_seek	Every time a user seeks through a video. In this case, the video_current_time is the time before the seek action.	False	video_seek_time, video_current_time, video_duration, video_current_bitrate, video_total_time_view, video_total_time_paused, video_total_time_on_video, video_max_time_reach, video_max_percentage_reach, video_current_status, video_protection
video_start	Every time a video starts playback after video load	False	video_current_time, video_duration, video_current_bitrate, video_total_time_view, video_total_time_paused, video_total_time_on_video, video_max_time_reach, video_max_percentage_reach, video_current_status, video_protection
video_volume_change	When video volume changes	False	player_volume

Video list

Event Name	Description	Interactive	EventArguments	Platforms
multiview_exit_cancel_click	Every time a user clicks on cancel exit multiview button	True
multiview_exit_click	Every time a user clicks on the exit button in multiview mode	True
multiview_exit_confirm_click	Every time a user clicks on confirm exit multiview button	True
multiview_videolist_close	Every time the multiview videolist is closed	False	videolist_type, overlay_id
multiview_videolist_close_click	Every time the user clicks on multiview videolist close button	True	videolist_type, overlay_id
multiview_videolist_open	Every time the multiview videolist is opened	False	videolist_type, overlay_id
videolist_item_add_multiview	Every time a user selects a videolist item to add to multiview	True	videolist_type, overlay_id, videolist_item_video_id
videolist_item_click	Every time a user selects a videolist thumbnail	True	videolist_type, overlay_id, videolist_item_video_id
videolist_item_focus	Every time a user focus a videolist thumbnail	True	videolist_type, overlay_id
videolist_item_remove_multiview	Every time a user selects a videolist item to remove from multiview	True	videolist_type, overlay_id, videolist_item_video_id
videolist_listmode_exit	Triggered every time user specifically exits the video list mode, returning to the currently loaded video without jumping / switching to another video stream, via one of the video list items. list item. Happens by as user returns to the main player controls, from within the video list mode.	True	videolist_type, overlay_id
videolist_listmode_open	Triggered every-time video list mode is accessed / entered, regardless on what specific VL is shown first. Happens as user navigates down, from main controls, while at least one video list is available.	True	videolist_type, overlay_id

Video quality selector

Event Name	Description	Interactive	EventArguments	Platforms
quality_button_click	Every time the user actions the "Quality" menu item inside the consolidated Settings menu, intended to expand/open the "Quality" sub-menu.	True
quality_list_close	Every time the "Quality" submenu is closed/collapsed	False
quality_list_open	Every time the "Quality" submenu is opened/expanded	False
quality_selection	Every time a user applies a new quality level from the "Quality" submenu	True	quality_value, quality_display_name
settings_menu_button_click	Every time the user actions the "Settings" on-screen button, while the "Quality" main menu or any of its submenus are not yet opened/visible	True
settings_menu_close	Every time the "Settings" main menu closes, no matter if it was a result of user action or not	False
settings_menu_open	Every time the "Settings" main menu is opened, as a result of user actioning the "Settings" on-screen button, or otherwise	False

Wizard

Dismissed

Dismissed since DIVA 5

Event Name	Description	Interactive	EventArguments
wizard_auto_open	Every time the Wizard is opened automatically	False
wizard_close	Every time the Wizard is closed	False	section_time_spent
wizard_open	Every time the Wizard is opened (automatically or by a user)	False

---

DIVA Events Arguments

info

The mandatory arguments for all the events are videoId, video_display_mode and player_mode for all events and display_orientation for native mobile only

Event Argument	Description	Values
action	Defines the action of the button, always in lowercase	alternate_timeline, audiotracks, chapters, chromecast, closed_captions, commentary, expand, fullscreen, pip, play_pause, relevant_commentary, seek_back, seek_forward, sideview, swap, volume
active	State of the button true	false
ad_type	Type of advertisement	"pre", "mid", "post"
alert_type	The type of alert (if empty 'generic' string is used)
audio_display_name	Label of the audio selected
audio_value	Value of the audio selected
chapter_endtime	Contains the absolute end time in milliseconds of the Chapter selected (Unix Timestamp)
chapter_starttime	Contains the absolute start time in milliseconds of the Chapter selected (Unix Timestamp)
chapter_title	Contains the title of the Chapter selected
closed_caption_display_name	Label of the Closed Caption of the audio selected
closed_caption_value	Value of the Closed Caption of the audio selected
commentary_notification_items	Defines the number of Commentary items not viewed by the user. It corresponds to the number of notifications in the badge of the Commentary button
controlbar_type	Type of control bar	full = Main DIVA control bar, multiview = Controlbar used in multi-view (Side-by-side view), simple = For small player size
diva_display_mode	Template type of DIVA video visualization, always in lowercase	multiview, pipview
error_code	Contains the error code
error_description	Contains a brief description of the error
extId	The E-commerce item ID
framerate	The video framerate in frame per seconds
hdr_mode	HDR mode	none, hdr10
highlights_type	Contains the highlights filter (possible values: 'short', 'medium', 'long', 'live')	short, medium, long, live
marker_time	Contains time in seconds of the event marker relative to the video
marker_type	Contains the type of marker if it has a specific associated timeline icon (Goal, Yellow card, ...)
overlay_id	The analytic identifier of the action, always in lowercase
overlay_mode	The analytics identify the overlay mode	default, contextual
overlay_template	The analytic identifier of the template used for the overlay	Values for : fullVideo, fullPage, sideBySide, leftSideVideo, rightSideVideo Values for : fullVideo, mobileContextual,All the other platforms have fullVideo as default value.
playbyplay_time	It contains the time in seconds of the playbyplay relative to the video
playbyplay_type	It contains the type of playbyplay if has a specific timeline icon associated (Goal, Yellow card, ...), 'generic' in other cases
player_mode	The mode in which the player is initialized.	Values for : fullscreen, vertical, music, podcast, chromeless Values for : fullscreen, embed
player_volume	The value of the volume. Values from 0 to 1.
quality_display_name	Label of the quality selected
quality_value	Value of the quality selected
section_time_spent	How many seconds a view (e.g. goalalert, multiview ecc...) remains open
selected_video_id	Video id selected to load
video_current_bitrate	Bitrate, in Kbps, of the video at the moment of the event dispatch.
video_current_status	Current status of video (play, pause, error)
video_current_time	Time, in seconds, of the video at the moment of the event dispatch
video_display_mode	Type of video visualization, always in lowercase.	Values for : single, 360, multiview, multiview_pip, multiview_pip_360,multicam,multicam_360,modal,vr, airplay, chromecast, highlights Values for : single, 360, modal, vr, airplay, chromecast
video_duration	Duration, in seconds, of the video at the moment of the event dispatch
video_max_percentage_reach	Maximum time reached by the user, as a percentage
video_max_time_reach	Maximum time reached by the user, in seconds
video_protection	Type of video protection	none, widevine, playready, fairplay, aes
video_seek_time	Time of seek request in seconds
video_total_time_on_video	Total time over the video, in seconds. This could be larger than the duration
video_total_time_paused	Total time of video on pause, in seconds, by user for this video (time of video on pause). This could be larger than the duration
video_total_time_view	Total time of video view, in seconds, by user for this video (time of videoPlayback). This could be larger than the duration
videoId	Unique ID of the video
videoid2	The videoid of the second video
videolist_item_video_id	The video id of the item in the videolist was clicked
videolist_type	The type of videolist	switch, multiview, pipview, multistreamSwitch, multistreamMultiview, multistreamPipview, modal